Problem = any question or matter involving doubt, uncertainty, or difficulty
A problem can be any task or assignment you must complete. We encounter problems – large and small – on a daily basis. From deciding what to have for breakfast or where to park at the grocery store to selecting a college major or helping a client avoid eviction. To be truly successful in your education and career you must have good problem solving skills. The ability to solve problem quickly, fully, and effectively can make school and work more enjoyable but complex problem require complex solutions. Analytical and critical thinking skills help you to evaluate problems and make good decisions. Patience, good interpersonal skills, and can help you resolve team projects.
5 Steps to Solve a Problem:
1. Identify the Problem – What is the task at hand that currently needs your attention? Try to get to the root of what has happened or is going on.
2. Evaluate the Problem – Focus on the problem and not the solution. Try to remain neutral as you carefully consider possible resolutions and the pros and cons of each?
3. Decide the Solution – Once you have done a thorough analysis of potential strategies, decide what course of action you will take.
4. Implement the Solution – A problem cannot be solved in your mind. Accept your decision and take action or fully implement your solution to reach a positive end result.
5. Examine the Results – Review your process and end result. Did you achieve the desired outcome? In addition to your own synopsis you may want to seek feedback from others.
While on the path to land the job of your dreams, you must be able to provide evidence of your problem solving skills both verbally and in writing. Think about your past jobs and internships, volunteer work, course work, social and extra-curricular activities, and travels. You can also tell how you overcame any obstacles to reach the place you are currently in life.
Employers desire someone who takes initiative and can think logically to resolve issues. Examples:
- Serve extra customers when your coworker had an emergency
- Calm an angry client
- Set up and perform a complex lab experiment
- Resolve a conflict between dorm residents
- Manage the homecoming parade on a limited budget
- Lead your friends on vacation in a foreign country
Solution: Have an open mind when handling problems and think creatively when you describe your problem solving skills
Nicki Sanders, Chief Visionary Officer of Packaged For Success, helps both youth and adults discover their personal power, dream big, and achieve success on their own terms. Ms. Sanders is an experienced trainer, group facilitator, and program manager who holds a Master’s degree in Social Work. Ms. Sanders has over fifteen years of direct experience with diverse populations in residential, school-based, and community based agencies.
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